ONLINE ORDERS
You can browse online and order from our current shoe stock.
These shoes are in NZ ready for dispatch.

• Select a shoe (or shoes) from our catalogue.

• Click on the "Buy Now" link and you will be taken to our purchase form page.

• From here simply fill in the form and click on the "submit" button at the bottom of the page.

• On receiving your order form Dance Pasion will contact you to arrange delivery and payment.

• On receipt of your payment Dance Pasion will dispatch your shoes via post.


FORMS OF PAYMENT
Auckland
For Aucklanders (or visitors to Auckland) even if you order online to reserve the shoes you want, the best way is to simply visit us in our Auckland showroom try the shoes on and pay in person by cash or cheque.

New Zealand
For NZ customers (outside Auckland) our preferred form of payment is bank deposit. On receiving your order we will email back to you our bank account details. For those using internet or phone banking this is a fast and easy way to make payment. Or simply pop into a bank and fill out a deposit form.

Alternatively we do accept cheque payments, but we will need to wait until the cheque clears in our account before dispatching the shoes.

If you would prefer to pay via credit card we can arrange a Paypal link. See International orders below for details.

International
For customers ordering from outside of New Zealand, we will send you a Paypal link to securely make payment online by credit card. This is a fast, easy and secure way to make payment to us.
A NZD$10 fee applies to all Paypal shoe transactions to cover the processing fee that is charged back to us.


SHIPPING
For all orders we will calculate the shipping cost upon receiving your order and delivery address. As a guide NZ post/pack is approx. NZD$10 depending on where you live.
International courier to Australia approx. $25.

All shoes are sent via courier with insurance and tracking.
For NZ postage allow approx. 3-5 days.
International allow approx. 3 -10 days.

Smaller value accessories such as heel protectors / shoe bags ordered individually are sent via standard post.


RETURNS POLICY
At Dance Pasion our returns policy covers:
• Incorrect Orders (where the goods supplied do not match the customer's order)
• Transit Damage
• Faulty Goods (upon arrival)
In any of the above situations we offer replacement of the product.

Returns Process
The customer must email Dance Pasion within 7 days from delivery date with explanation of the problem. Customers will receive instructions for sending the goods back to Dance Pasion. If the goods are covered under the "Returns Policy" outlined above the cost of return courier will be refunded to the customer.

In the case of "Transit Damage" customers are required to retain receipts and any evidence of damage so that a claim can be made against the carrier.

Wrong Size?
If the customer changes their mind or requires a different size we are happy to arrange a replacement product provided goods supplied are returned in the condition in which they arrived.
Any additional freight will be at the customer's expense.

We recommend that you first test the shoes (with clean feet) on carpet to ensure the shoes are kept in new condition.


For all shoe returns we recommend you use a courier that includes insurance to cover the cost of the goods and email us the tracking number so we can track its delivery. Make sure you keep the courier receipt in case of a claim. Dance Pasion is not liable for goods lost in transit.